The Rotary Club of Pineville recently welcomed Cindy Cespiva, owner and manager of CAC Consulting Group, for a presentation focused on the impact of communication and body language in professional interactions.

Cespiva discussed the importance of “unspoken language,” including tone, posture and nonverbal cues, and how those elements influence the way people are perceived in business settings. She encouraged attendees to better understand clients by asking thoughtful, open-ended questions and listening with intention.

Drawing from her experience teaching sales techniques, Cespiva explained how effective questioning can help uncover client needs while building stronger relationships and trust.

The session concluded with a role-playing exercise designed to demonstrate how respectful curiosity, active listening and attentive body language can lead to more productive and client-centered conversations.